Live Chat Facility added to Victims First
Monday, November 16th, 2020
Victims First has added a Live Chat service to its website www.victims-first.org.uk to improve access to support for victims.
Live Chat enhances the existing Victims First service, providing an additional and valuable route to support. It offers a discreet way for victims to access support, which is especially important for victims of domestic abuse who may be living with their abuser, and will be of particular benefit to people who prefer using online channels to reach out for help.
Anyone needing support can get in touch via the Live Chat button on the Victims First website www.victims-first.org.uk or by calling Victims First on 0300 1234 148 to speak to a trained Victims First Officer who will be able to provide free confidential emotional and practical support. It can provide help regardless of whether or not the crime has been reported to the police.
Live Chat will be staffed by trained Victims First Officers during Victims First opening hours.
Some background on Victims First
Victims First was set up by the Office of the Police and Crime Commissioner in 2015, covering Berkshire, Buckinghamshire and Oxfordshire. It is dedicated to making sure that all victims of crime receive the support they need to cope and recover from the impact of their crime.
The service receives referrals from the police, partners and self-referrals. Victims First Officers discuss emotional or practical needs with the victim and work to put in place a support plan which could involve referring them to a commissioned specialist service for further support.
Specialist services include:
- Victims First Adult Specialist Service (includes Independent Sexual Violence Advisors, Exploitation Specialists and Victim-Led Restorative Justice Service)
- Victims First Emotional Support Service
- Hate Crime Third Party Reporting Service
- Domestic Abuse services commissioned in partnership with local authorities
- Young Victims Service
The type of assistance available includes telephone support, face to face support, advocacy, including, help to access other services such as sexual health clinics, drug and alcohol services and legal services, support through the criminal justice system (if the crime has been reported to the police) and therapeutic counselling.
Other Recent Posts
Friday, August 7th, 2020
WHY it is important to report crime and concerns: we can do more to help focus Policing support and attention on our own locality, and even help in the fight against broader crime. Read More...
Monday, January 18th, 2021
session on January 26th, 2-3pm, providing an opportunity to learn about the support Buckinghamshire Council is offering residents through Helping Hand. Read More...
Sunday, January 10th, 2021
Residents are encouraged to give their views on paying a share of the proposed increase in Thames Valley Police funding for 2021/22. Read More...
Saturday, January 9th, 2021
Chief Superintendent Robert France, Gold Commander for Thames Valley Police’s response to Coronavirus, on policing the latest lockdown. Read More...
Monday, December 28th, 2020
Buckinghamshire Community Safety activities and notices including Coronavirus information, advice on home security, shopping safety and property marking, information on the Safer Buckinghamshire Board, Community Boards, Act Early website and White Ribbon Day. Read More...
Tuesday, November 17th, 2020
Staying Safe from romance fraud – excellent new e-book launched by TVP Economic Crime Unit in collaboration with Dr Elisabeth Carter, University of Roehampton. Read More...
Sunday, November 15th, 2020
Buckinghamshire Community Safety activities and notices including advice on Domestic Abuse, calling the Police silently, World Mental Health Awareness Week, Anti-Slavery Day, Friends Against Scams,, TVP visual impairment protocol. Read More...